DecalEmpire
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Privacy Policy


Last updated: 22 January 2026


1. Introduction


Decal Empire is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.


2. Information We Collect


2.1 Personal Information

When you place an order, we collect:

  • Name and contact details
  • Delivery address
  • Email address
  • Phone number (optional)
  • Payment information (processed securely by our payment provider)

    • 2.2 Order Information

  • Products ordered
  • Artwork files uploaded
  • Order history
  • Communication records

    • 2.3 Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent

    • 3. How We Use Your Information


    We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and updates
  • Provide customer support
  • Send proofs for approval
  • Improve our services
  • Comply with legal obligations

    • 4. Data Sharing


    4.1 Service Providers

    We share data with trusted third parties who help us operate our business:

  • Payment processors (Stripe)
  • Delivery services
  • Email providers

    • 4.2 Legal Requirements

    We may disclose information if required by law or to protect our rights and safety.


    4.3 No Selling of Data

    We do not sell your personal information to third parties.


    5. Data Security


    We implement appropriate security measures to protect your data:

  • SSL encryption for all data transmission
  • Secure payment processing
  • Regular security reviews
  • Access controls for staff

    • 6. Data Retention


    We retain your data for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Meet legal obligations
  • Resolve disputes

    • Order records are typically retained for 6 years for accounting purposes.


    7. Your Rights


    Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent

    • To exercise these rights, contact us at hello@decalempire.co.uk.


    8. Cookies


    We use cookies to:

  • Keep you signed in
  • Remember your preferences
  • Analyse site usage
  • Process your shopping cart

    • You can control cookies through your browser settings.


    9. Third-Party Links


    Our website may contain links to third-party sites. We are not responsible for their privacy practices.


    10. Children's Privacy


    Our services are not directed at children under 16. We do not knowingly collect data from children.


    11. Changes to This Policy


    We may update this policy from time to time. Changes will be posted on this page with an updated revision date.


    12. Contact Us


    For privacy-related enquiries:


    Email: hello@decalempire.co.uk


    Address: United Kingdom