DecalEmpire
Menu
Sign In
Back to Home

Terms & Conditions

Last updated: 24 January 2026

1. Introduction

Welcome to Decal Empire. These terms and conditions outline the rules and regulations for the use of our website and services.

By accessing this website and placing an order, we assume you accept these terms and conditions. Do not continue to use Decal Empire if you do not agree to all of the terms and conditions stated on this page.

2. Definitions

  • "Company", "We", "Us", "Our" refers to Decal Empire LTD.
  • "Customer", "You", "Your" refers to the person placing an order.
  • "Products" refers to all stickers, decals, and related items available for purchase.
  • "Website" refers to decalempire.co.uk and all associated pages.
  • "Service" refers to the products, website, and any related services provided by Decal Empire.

3. Orders and Payment

3.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse any order.

3.2 Pricing

All prices are displayed in GBP and include VAT where applicable. Prices are subject to change without notice.

3.3 Payment

Payment must be made in full at the time of ordering. We accept major credit and debit cards through our secure payment processor (Stripe).

4. Artwork and Design

4.1 Artwork Submission

Customers are responsible for providing high-quality artwork files. We accept PNG, PDF, AI, PSD, and other common formats.

4.2 Proofing

We provide digital proofs for approval before printing. You are responsible for checking all details including spelling, sizing, and positioning.

4.3 Copyright and Intellectual Property

By submitting artwork, you confirm that:

  • You own all rights, including copyright, in the artwork or material you submit, OR
  • You have obtained all necessary permissions and licences to use the artwork
  • The artwork does not infringe any third-party rights, including copyright, trademark, and privacy rights

You agree to indemnify and hold harmless Decal Empire LTD from any claims, damages, losses, or expenses arising from any breach of these terms, including any infringement of third-party intellectual property rights.

We are not responsible for any claims or damages arising from the use of artwork you provide, including claims for copyright infringement.

5. Production and Delivery

5.1 Production Time

Standard production time is 2-5 working days after proof approval. Rush orders may be available at additional cost.

5.2 Delivery

We use tracked delivery services. Standard delivery is included with all orders. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by postal services or couriers.

5.3 Delivery Address

You are responsible for providing accurate delivery information. We are not liable for orders delivered to incorrect addresses provided by the customer.

6. Returns and Refunds

6.1 Faulty Products

If you receive faulty or incorrectly produced products, please contact us within 7 days. We will arrange a replacement or refund.

6.2 Customer Error

We cannot offer refunds for products printed correctly but based on customer-approved proofs containing errors.

6.3 Custom Products

As all products are custom-made to order, we cannot accept returns for change of mind. This does not affect your statutory rights.

7. Website Use and Analytics

7.1 Acceptable Use

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website.

7.2 Analytics and Cookies

We use cookies and analytics tools (including Google Analytics and Microsoft Clarity) to improve our website and services. By using our Website, you acknowledge our use of these technologies as described in our Privacy Policy.

You can manage your cookie preferences through the cookie consent banner presented when you first visit our site, or through your browser settings.

7.3 Third-Party Tools

We may provide access to third-party tools and services. We do not monitor or control these tools and provide access to them "as is" without any warranties. Your use of third-party tools is at your own risk.

8. Limitation of Liability

8.1 Service Provision

We will use reasonable care and skill in providing our services. However, we do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

8.2 Liability Limits

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded under UK law

To the extent permitted by law, we shall not be liable for any indirect or consequential losses, including loss of profit, revenue, or data arising out of or in connection with these Terms or your use of the Service.

Our total liability to you for all other losses shall not exceed the total amount paid by you for the products and services in question.

9. Indemnification

You agree to indemnify and hold harmless Decal Empire LTD and our affiliates, officers, directors, agents, and employees from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms or your violation of any law or the rights of a third party.

10. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

11. Errors and Inaccuracies

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. We reserve the right to correct any errors and to change or update information without prior notice.

12. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and this determination shall not affect the validity of any other remaining provisions.

13. Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our website and services.

If, in our sole judgment, you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.

14. Entire Agreement

These Terms and any policies referenced herein (including our Privacy Policy) constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

15. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.

You can review the most current version of the Terms at any time on this page. It is your responsibility to check this page periodically for changes.

Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

17. Contact

For questions about these Terms, please contact us:

Email: hello@decalempire.co.uk

Address: Decal Empire LTD Unit 6 Parc Gelli Werdd Cross Hands, Llanelli SA14 6EF United Kingdom

Company No. 13933695