DecalEmpire
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Terms & Conditions


Last updated: 22 January 2026


1. Introduction


Welcome to Decal Empire. These terms and conditions outline the rules and regulations for the use of our website and services.


By accessing this website and placing an order, we assume you accept these terms and conditions. Do not continue to use Decal Empire if you do not agree to all of the terms and conditions stated on this page.


2. Definitions


  • **"Company"**, **"We"**, **"Us"**, **"Our"** refers to Decal Empire.
  • **"Customer"**, **"You"**, **"Your"** refers to the person placing an order.
  • **"Products"** refers to all stickers, decals, and related items available for purchase.

    • 3. Orders and Payment


    3.1 Order Acceptance

    All orders are subject to acceptance and availability. We reserve the right to refuse any order.


    3.2 Pricing

    All prices are displayed in GBP and include VAT where applicable. Prices are subject to change without notice.


    3.3 Payment

    Payment must be made in full at the time of ordering. We accept major credit and debit cards through our secure payment processor.


    4. Artwork and Design


    4.1 Artwork Submission

    Customers are responsible for providing high-quality artwork files. We accept PNG, PDF, AI, PSD, and other common formats.


    4.2 Proofing

    We provide digital proofs for approval before printing. You are responsible for checking all details including spelling, sizing, and positioning.


    4.3 Copyright

    By submitting artwork, you confirm that you have the right to use and reproduce the design. We are not responsible for any copyright infringement.


    5. Production and Delivery


    5.1 Production Time

    Standard production time is 3-5 working days after proof approval. Rush orders may be available at additional cost.


    5.2 Delivery

    We use tracked delivery services. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by postal services.


    6. Returns and Refunds


    6.1 Faulty Products

    If you receive faulty or incorrectly produced products, please contact us within 7 days. We will arrange a replacement or refund.


    6.2 Customer Error

    We cannot offer refunds for products printed correctly but based on customer-approved proofs containing errors.


    6.3 Custom Products

    As all products are custom-made to order, we cannot accept returns for change of mind.


    7. Limitation of Liability


    Our liability is limited to the value of the products ordered. We are not liable for any consequential, indirect, or special damages.


    8. Changes to Terms


    We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.


    9. Contact


    For questions about these terms, please contact us at hello@decalempire.co.uk.